Refund Policy

Last updated: April 06, 2025

1. Overview

This Refund Policy outlines our procedures and guidelines for refunds of subscription fees for ChapelWise's church management system.

2. Free Trial Period

We offer a free trial period for new users to evaluate our services. During this period:

• No payment is required to start the trial
• You can cancel at any time during the trial period
• No charges will be made if you cancel before the trial ends

3. Subscription Refunds

3.1 Monthly Subscriptions

• Monthly subscriptions are refundable for the current billing period, for any reason
• You can cancel at any time to prevent future charges
• Service continues until the end of the current billing period

3.2 Annual Subscriptions

• Annual subscriptions may be refunded within 30 days of purchase
• Refunds are prorated based on usage after the 30-day period
• No refunds are issued for unused portions after 90 days

4. Refund Process

To request a refund:

• Contact our support team via email
• Include your account information and reason for the refund
• Allow up to 5-7 business days for processing
• Refunds will be issued to the original payment method

5. Exceptions

We may consider refund requests outside of these guidelines in exceptional circumstances:

• Technical issues preventing service use
• Billing errors or duplicate charges
• Other circumstances evaluated on a case-by-case basis

6. Contact Us

For questions about our refund policy or to request a refund, please contact us at:

Email: support@chapelwise.com